Volume partner Eric Heiman has a new essay up on Design Observer today that is an ode to the messiness of public transportation and questions our role as designers in a increasingly technology-saturated world where our work often inhibits interaction between people. As he writes of his bus ride to work: “This all feels genuine because it is genuine—my person-to-person exchange has not been UX-ed to death to ensure a ‘seamless experience.’ Humanity will always be messy—sometimes joyously, sometimes frustratingly. That’s what makes it human in the first place.” Amen.
